Automations, Chatbots, and AI Agents
We convert conversations into sales with chatbots, AI agents, and automations that capture, qualify, and assist your clients on WhatsApp, Instagram, and your website.
What problem do we solve?
Conversations that move forward on their own:
immediate response, qualification and scheduling,
follow-up, and quotes with traceability.
- Immediate responses to frequently asked questions without overwhelming your team.
- Lead qualification and appointment scheduling without friction.
- Automated follow-up to advance opportunities in the funnel.
- Faster quotes and better commercial traceability.
- Unified attention across all communication channels, WhatsApp, Instagram, Facebook.
Services and Integrations
- FAQ and basic support Chatbots: guided flows, data capture, and routing.
- Transactional Chatbots: order status, reservations, reminders, and frequent inquiries.
- AI Agents: intent understanding, use of your business data, and action execution (create lead, schedule, update information).
- CRM Automations: nurturing, assignments, reminders, segments, and multichannel messages.
- Omnichannel Orchestration: WhatsApp, Instagram, Web, and Email coordinated in a single process.
- Analytics and continuous optimization: impact measurement and iterative improvements.
We work on top of your current stack and maintain a provider-agnostic implementation, so you don't depend on a single platform.
Main Use Cases
- Lead Qualification: key questions to prioritize opportunities.
- Appointment Scheduling: automatic coordination according to your availability.
- Quotes: requirement gathering and faster proposal sending.
- Sales: Ideal for eCommerce stores that need to optimize and systematize large volumes of messages, requests, and prospects, as well as accompany and assist the purchasing process.
Our 5-Step Process
- Diagnosis: we understand your offer, audience, and objectives.
- Flow Design: we define messages, routes, and business rules.
- Tool Connection: integration with your channels and internal systems.
- Testing and Adjustments: we validate, correct, and refine before going live.
- Training and Support: training for your team and continuous support.
Support and Continuous Accompaniment
We offer dedicated support service with continuous and personalized accompaniment. We monitor performance and propose monthly improvements to ensure sustainable results.
The implementation time of our strategies varies according to the needs of each client, but our mission will be to demonstrate the value we contribute to each of their business models.
Metrics That Truly Matter
We measure the impact on sales and service, not
just conversations.
- Resolution rate in conversations.
- Conversion to appointment/sale and progress in the funnel.
- Funnel velocity and ROI per campaign.
- In addition to the KPIs and indicators we define together during the work sessions.
- Fast implementation focused on results.
- Training so your team can operate and improve their processes.
- Continuous optimization based on real data, KPIs, and indicators.
- Focus on SMBs in Colombia, with real business needs and timelines.
More Reasons to Choose Us
Over 15 years of experience developing and
implementing marketing strategies that convert.
Comprehensive solutions tailored to your needs.
Sectors and Success Stories
- eCommerce stores and retail
- Health and wellness
- Real estate and services
- Education and training
- B2B and professional services
- Construction and hardware
Chatbot vs. AI Agent:
| Aspect | Chatbot | AI Agent |
|---|---|---|
| What it does | Guides flows and answers FAQs | Understands intent and acts (queries and actions) |
| Complexity | Low to medium | Medium to high |
| Integration | Minimal | With business data and processes |
| When to use | Volume of FAQs and basic capture | Multistep decisions and dynamic information |
We are Partners with the main marketing, CRM, and Automation platforms and tools
Frequently Asked Questions
Can I start with a chatbot and then switch to an AI agent?
Yes. It's a natural path: you start with a chatbot for FAQs and basic qualification; when you need multi-step decisions, data access, or actions (scheduling, updating records), you scale to an AI agent. This reduces time-to-market and risks.
Do I need to change tools to implement these solutions?
Not necessarily. We work in a provider-agnostic way: we adapt to your current stack and prioritize standard integrations to avoid dependence on a single platform.
How do they integrate with my current CRM?
We connect via APIs, webhooks, and field mapping to your objects (contacts, deals, tasks, funnel stages). We define tags, segmentation, and routing rules so the bot/agent automatically updates the CRM.
How soon can I see results?
It depends on the scope. Chatbot pilots are usually deployed in days; projects with AI agents and integrations require several iterations. We work in sprints with clear deliverables and metrics.
How much does it cost to implement ("starting from" estimates)?
It varies according to channels, conversation volume, amount of intents/FAQs, integrations, and content. After a free diagnosis, we deliver a proposal by phases (implementation, licenses if applicable, and optimization).
What maintenance do they require?
Evolutionary maintenance: content updates, flow tuning, light agent training, and monthly optimizations based on performance.
What metrics are reported by default?
Resolution rate in conversations, conversion to appointment/sale, funnel velocity, and ROI per campaign. We define a baseline and objectives per phase, with clear reports for your team.
What channels do you support?
WhatsApp, Instagram, Web chat, and Email. We usually open them in that order, depending on your audience and commercial priorities.
How is the support and accompaniment?
We offer dedicated support, continuous accompaniment, and monthly improvement proposals to sustain results and transfer capabilities to your team.
What sectors do you work in?
eCommerce and retail, health and wellness, real estate and services, education and training, B2B and professional services in Bucaramanga and all of Colombia.
Do you have doubts or concerns about how to start growing your strategy?
Contact us today and let's design a strategy oriented towards the growth, positioning, and sales of your company. Request a diagnostic consultation, at no cost or commitment whatsoever.
Request a diagnostic consultation,
free of charge and with no obligation.
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