Frequently asked questions about Damos, our services, and processes

Help Center and Frequently Asked Questions

Total transparency. Find detailed answers about our services, methodologies, business processes, and the Damos ecosystem.

Category Index

About Damos

Who is Damos and what exactly do they do?

Damos is a digital marketing and technology consulting agency based in Bucaramanga. We combine web design, strategic marketing, CRM, and automation to drive the growth of companies and brands. We design digital ecosystems focused on measurable results and return on investment.

How much experience do you have and how many projects have you developed?

Our team has over 20 years of experience in engineering and marketing, with more than 600 successful projects for sectors such as health, education, real estate, retail, and B2B services. This trajectory allows us to anticipate the challenges of your industry.

Where are you located and in which countries can you work?

Our headquarters are in Bucaramanga, Colombia, but we operate as a global agency. We work remotely and seamlessly with clients throughout the country, as well as exporting services to the United States, Canada, and Panama, with dedicated customer service channels for international clients.

What type of companies are the ideal client for Damos?

We are the perfect ally for companies that want to professionalize their digital presence and measure real business results, beyond just "likes." We work particularly well with organizations that value data analytics, sales automation, and long-term consultative relationships.

What differentiates Damos from other traditional agencies?

Our engineering foundation. We don't rely on templates; we use our own CMS (Editor) and are Official Partners of leading tools like dFlow, Clientify, and Meta. We combine high-level technical development with marketing strategies and Artificial Intelligence adoption.

Web Design and CMS Editor

What does a web design project with Damos include?

It includes information architecture audit, adaptive UX/UI design, implementation in our CMS Editor (or the ideal platform), integrated technical SEO, connection with your CRM/Analytics, and final training so you can manage your content autonomously.

What is CMS Editor and why don't you use WordPress by default?

Editor is our proprietary technology perfected over 15 years. Unlike WordPress, which often generates vulnerabilities and slowness due to excessive use of third-party plugins, Editor guarantees us corporate-grade security, superior loading speeds, and clean code ready for AI.

Can you manage sites on WordPress, Shopify, or other platforms?

Absolutely. We manage, optimize, and secure pre-existing sites. If your business needs to continue on those platforms, we handle the technical maintenance, or we plan a secure migration to our ecosystem if you seek greater scalability.

How long does the development of a corporate website take?

A standard corporate project takes between 4 and 10 weeks. This timeline depends on the client's agility in delivering content and the review rounds. We provide a milestone timeline from day one.

Is the site optimized for SEO and prepared for Artificial Intelligence?

Yes. We build under strict semantic guidelines and structured data (Schema). This not only pleases Google but also allows generative AI tools to consume and understand your content correctly.

eCommerce Stores

What does the development of an online store include?

Comprehensive catalog development, intelligent categorization, payment gateway integration (Stripe, Wompi, ePayco, etc.), shipping configuration, e-commerce analytics, and training in inventory and order management.

What platforms do you use for eCommerce?

We prioritize PrestaShop for its B2B/B2C robustness, but we also implement Shopify or native solutions. We choose the technology after consulting on your inventory volume and sales projections.

Do you integrate the store with my ERP or electronic invoicing?

Yes. We connect your eCommerce via APIs or webhooks to your accounting software, inventory ERP, and CRM, automating everything from invoicing to remarketing campaigns for abandoned carts.

Digital Marketing and Advertising

What marketing services do you operate?

We execute high-performance advertising (Google Ads, Meta Ads), SEO positioning, content marketing, and conversion funnel automation, guiding the prospect from acquisition to closing.

Do you do the strategy or just the execution?

We do both. We design the segmentation and strategic budget, and our team of *Traffickers* executes, monitors, and optimizes campaigns daily with A/B testing and landing page analysis.

Is the budget for Google/Meta ads included in your fee?

No. Damos's fee covers the intelligence, setup, and professional management. The ad spend is debited directly from your cards to the platforms to ensure transparency and full ownership of your advertising accounts.

Automations, Chatbots, and AI

What type of automations do you implement?

We automate lead capture, email nurturing flows, omnichannel instant responses (WhatsApp, Instagram), and internal alerts so your sales representatives can call the client at their peak interest.

What is the difference between a normal chatbot and an AI Agent?

A traditional chatbot uses limited buttons and menus. An AI Agent (like those we implement with dFlow) understands natural language, reads your company's knowledge base, and responds humanly 24/7, scheduling appointments or escalating to a human only when necessary.

CRM and Customer Service

What CRMs do you implement and recommend?

We are integration Partners for dFlow (for massive omnichannel with AI on WhatsApp), Clientify (for structured marketing and sales funnels), and Respond.io. We audit your operation and install the ecosystem you truly need.

Why is a PQRS system necessary?

A PQRS (Complaints, Suggestions, Compliments, and Denunciations) and ticketing module centralizes complaints or requests, assigns responsibilities, measures response times (SLA), and legally and commercially protects your company by maintaining a traceable history per client.

Can you migrate my data from an old CRM?

Yes. We perform cleaning, normalization, and secure migration processes for contacts, histories, and deals from your current platform to the new systems implemented by Damos.

Methodology and Work

What is the work process with Damos like?

We start with a diagnostic consultation, present a technical proposal, hold a Kick-Off meeting with your team to define scopes, proceed to development/design, perform quality assurance (QA) tests, train your staff, and launch to production.

How do you handle changes or new ideas during a project?

We work under defined scopes. Minor design adjustments are covered in the review rounds. If you request new functionalities or sections that change the original structure, they are quoted as an additional module to avoid affecting the main timeline.

Pricing and Contracts

Do you require long-term commitment contracts?

Our retention is based on results. For recurring marketing services, we don't tie you down with forced commitment clauses; the work is month-to-month. Only annual licensing for third-party tools (Hosting, CRMs) may have minimum terms.

In what currency do you invoice?

For clients in Colombia, we invoice in Colombian Pesos (COP) with legal electronic invoicing. For our international clients, we issue invoices and process payments in US Dollars (USD).

Ownership and Data

Who owns the website and the campaigns?

You do. Unlike other agencies that hold assets hostage, at Damos, the intellectual property of the developed code, domains, and advertising accounts belong 100% to the client.

How do you guarantee the security of my platform?

Our dedicated servers have bank-grade SSL certificates, automated periodic backups, and strict data protection policies under Colombian and international regulations.

Support and Coverage

What are your technical support hours?

We provide human support during Colombian business hours. Critical server incidents affecting transactions or availability have continuous monitoring and priority technical intervention.

What if my company is in another country or time zone?

Our asynchronous communication channels and ticketing systems ensure that your requests are registered immediately and attended to first thing in the morning by your assigned account manager.